Frequently Asked Questions

Answers to the questions we hear most. Don't see yours? Contact us or call (805) 956-8611.

Ordering and production

How long does an order take?

Every IRONiNK piece is made to order. Designs already in our collection typically ship within 1 to 3 weeks. Custom work that requires new artwork, such as an Add-a-Badge or a custom agency or unit design, typically takes 3 to 6 weeks. Production time can vary during peak seasons, and we will contact you if there are any unexpected delays.

Can I rush my order?

Email info@ironinksigns.com and tell us when you need it. We will do everything we can to get your order to you in time.

What happens after I place an order?

We review your order and any personalization details before production, and we contact you if we need more information. Your piece is then precision cut, powder coated and hand assembled in-house in Santa Maria, California. When it ships, you receive a tracking number by email. For custom artwork, we stay in contact with you through design, cutting, powder coating and shipping.

Can I pick up my order locally?

Local pickup at IRONiNK HQ in Santa Maria is offered at checkout. Because every piece is made to order, pickup is ready in about 1 to 3 weeks, or 3 to 6 weeks for new artwork.

Products and personalization

What are IRONiNK signs made of?

Each piece is built from layered, precision-cut aluminum with a durable powder-coated finish, then hand assembled. Every product page lists the construction, the approximate size and whether the piece is ready to hang.

Can I personalize my badge display?

Many badge displays include personalization such as rank and ID number, which you enter on the product page. Need something different? Contact us before you order.

Where is IRONiNK made?

Every IRONiNK product is designed and manufactured on the California Central Coast, in Santa Maria, California.

Custom badges, agencies and business signs

I don't see my agency or department. Can you make it?

Yes. Through our Add-a-Badge program we create a dimensional display from your agency badge, sheriff star, department emblem or organization logo. You are involved at every step, from designing and prototyping to final approval, and your satisfaction is guaranteed. The minimum cost to add a badge is $394.99 for a standard size (18" star or 12" x 17" shield). The base price is the same as a badge in our collection, plus a $100 charge to create the artwork. Fill out the contact form on the Add-a-Badge page and tell us which department you would like to add.

Can you make custom unit or division signs?

Yes. We create custom unit and agency signs for squads, task forces and divisions, built from your logo.

Do you make signs for businesses and organizations?

Yes. We build dimensional metal signs for offices, storefronts, restaurants, clubs, organizations and branded spaces. Browse our business signs or start a custom sign. Pricing varies with the complexity of your project.

Do you offer discounts on larger orders?

We offer a bulk order discount. Contact us before you order and we will go over the details.

Shipping, returns and payment

How do you ship?

We ship all orders by UPS Ground. Transit typically takes 1 to 5 business days depending on your location, and you receive a tracking number by email once your order ships. Shipping costs are calculated at checkout based on the products you purchase. We currently ship within the continental United States. For shipping outside this area, please contact us before placing your order.

What if my order arrives damaged?

If your order arrives damaged or is lost in transit, contact us within 3 business days of delivery. If your item is damaged, imperfect or otherwise not in excellent condition, email info@ironinksigns.com and we will work with you to remedy the problem, including replacing the item if appropriate.

What is your return policy?

You may return your item within 30 days of purchase as long as it is in the original packaging, and you will receive a full refund of the amount you paid for the item. If you cancel an order before production, you will be charged any actual expenses incurred by IRONiNK, including transaction processing fees and design fees. Read the full shipping and return policies.

What payment methods do you accept?

Secure checkout with Shop Pay, Apple Pay, PayPal and major credit cards.

Still have questions?

Call (805) 956-8611 or email info@ironinksigns.com. IRONiNK Signs, 3130 Skyway Drive, Suite 408, Santa Maria, CA 93455.